News
All the Bank Branches Where South Africans Can Get a Smart ID and Passport – With More on the Way
Publication Date: 25/09/2024
South Africans can get their Smart IDs and passports from 30 bank branches across South Africa, and more are likely on the way.
The partnership between the Department of Home Affairs and major banks started eight years ago. South Africans book their applications or renewal appointments via the eHomeAffairs website.
They then go to a bank branch to provide their biometrics and return to collect their documents from the same branch.
Currently, Standard Bank offers the most branches where South Africans can use the service at 9.
FNB follows in second with 7, while Nedbank and Absa have seven branches that offer the service.
Discovery Bank and Investec customers can also use the system at the banks’ head offices in Sandton.
More branches are also lined up for the future.
As reported by MyBroadband, the Banking Association of South Africa’s Mark Brits said that private-public partnership (PPP) agreements are being ironed out and should be signed by the end of this month.
The PPP agreements will allow banks to deploy their staff to process applications and collections while DHA staff return to the department to help strengthen their services.
The memorandum of understanding (MOU) has also been extended by another year, allowing enough time to ensure a smooth transition and give the DHA time to finalise its legal framework so that the bank staff can handle the services.
Brits added that finalising the agreements would mean banks could start expanding their DHA-enabled branches.
South Africans should not expect a sudden surge in new branches, as the banks and the DHA still need to finalise the best locations to roll out the service.
The rollout will also require the State Information Technology Agency to connect the branches with Home Affairs systems, such as the National Population Register.
Many banks have said that they will expand the number of branches that offer the service, with Absa stating that it already has 12 branches in mind for the new service.
With the expansion still a while away, South Africans can still access the DHA services at the below 30 bank branches in South Africa:
| Bank branches offering passport and smart ID services | ||
|---|---|---|
| Bank | Address | Contact |
| Standard Bank (9) | ||
| Standard Bank Canal Walk | Shop 599, Upper Level, Canal Walk Shopping Center, Century Blvd, Century City | 021 529 8216 |
| Standard Bank Centurion | Cnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre | 012 671 4042 |
| Standard Bank Jubilee Mall | Shop no. 47 Jubilee Mall corner Jubliee and Harry Gwala Road Temba Hammanskraal | 011 351 7814 |
| Standard Bank Kathu Mall | Shop 62 Village Walk Shopping Centre Kathu, Hendrik Van Eck Street, Postmasburg | 053 723 9610 |
| Standard Bank Killarney Mall | Killarney Mall, Riviera Rd, Killarney, Johannesburg | 011 486 0002 |
| Standard Bank Kingsmead | 1 Kingsmead Way, Durban | 031 308 7900 |
| Standard Bank Mitchell’s Plain Promenade | Corner AZ Berman Road And Morgenster Road, Mitchell’s Plain | 0860 123 000 |
| Standard Bank Newton Park | 1 Pickering St Newton Park Port Elizabeth | 041 404 8319 |
| Standard Bank Simmonds Street | 5 Simmonds St, Selby, Johannesburg. | 011 631 1624 / 011 639 4205 |
| FNB (7) | ||
| FNB Burgersfort | Shop 55 Twin City Complex Dirk Winterbach Street Burgersfort | 072 457 8619 / 013 216 0098 |
| FNB Centurion Lifestyle Centre | Cnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre Centurion | 066 460 0530 / 012 653 2661 |
| FNB Cornubia | Shop U56, Cornubia Boulevard, Cnr N2 Highway & M41, Durban | 031 308 7900 |
| FNB Glen Shopping Centre | Shop U2, The Glen Shopping Centre, Glenvista | 061 495 4441 |
| FNB Greenpoint | Shop 1 & 2, ERF 176300, Media Quarter, Somerset Road, Greenpoint | 087 345 6090 |
| FNB Lynwood | Shop L04 Upper-level Cnr Simon Vermooten & Lynnwood Rd Equestria Pretoria | 066 460 0130 |
| FNB Merchant Place | 4 Merchant Place c/o Rivonia and Freedman Dr Sandton | 066 290 3307 |
| Nedbank (6) | ||
| Nedbank Arcadia | Shop 25, Nedbank Plaza, Beatrix Street, Arcadia | 066 460 0122 |
| Nedbank Constantia Kloof | 16 Constantia Boulevard Constantia Kloof Roodepoort | 011 639 4208 |
| Nedbank Durban North | 57 Adelaide Tambo Dr, Durban North, 4051 | 0800 555 111 |
| Nedbank Nelspruit | Shop 65 The Crossing Shopping Centre c/o Samora Machel and Madiba Drive Nelspruit | 081 336 5941 |
| Nedbank Rivonia | 135 Rivonia Road, Sandown, Sandton | 066 290 3257 |
| Nedbank St George’s Mall | Shop 3 The Box, St Georges Mall c/o Riebeeck Street | 0800 555 111 |
| Absa (6) | ||
| Absa Centurion Lifestyle Centre | Shop 36 c/o Lenchen and Old Johannesburg Road Centurion Lifestyle Centre Centurion | 066 460 0356 |
| Absa Key West Krugersdorp | Shop 80 Key West Shopping Centre cnr Paardekraal Drive and Viljoen Street Krugersdorp | 079 900 6457 |
| Absa Port Elizabeth | 682 Cnr. Bagshaw & Govan Mbeki Avenue, Port Elizabeth | 041 404 8319 |
| Absa Sandton City | Cnr Rivonia Road and 5th Street Sandton | 066 290 3314 |
| Absa Stellenbosch | Oude Bloemhof Building, Cnr Plein And Ryneveld Streets, Stellenbosch | 021 809 2311 |
| Absa Towers | Cnr Commissioner And Troye Streets, Johannesburg | 011 350 4111 |
| Discovery Bank (1) | ||
| Discovery Bank Head Office | 1 Discovery Place, c/o Rivonia Road and Katherine Street, Sandton | 0860 998 877 |
| Investec (1) | ||
| Investec Bank Sandown | 100 Grayston Dr Sandown Sandton | 011 286 7000 |